Terms of use

1. The service

Enpod helps online sellers manage orders, stock, couriers, customers and money. It is a tool. We do not sell your goods, ship your parcels or collect money from your customers.

2. Your account

Give a real mobile number and keep your password safe. You are responsible for what happens under your account and for the people you add to your team. Tell us at once if you think someone else has got in.

3. Your data

The data of your shop (products, orders, customers, payments and settings) belongs to you. We keep it only to run the service for you. Each business's data is kept apart from every other business's. You can download your data as spreadsheets at any time. The Privacy policy has the details.

4. Your customers' data

You are responsible for having a good reason to hold your customers' names, phone numbers and addresses, and for using them only to sell to them and deliver their orders. Do not use the SMS feature to send unwanted messages.

5. What you must not do

• Use the service for anything illegal, or for goods that are illegal to sell in Bangladesh.
• Try to get into other people's accounts, or to break or overload the service.
• Resell access to the service without our agreement.

6. Plans and payment

There is a Free plan and there are paid plans. They differ in how many orders a month and how many team members you can have, as shown on the Pricing page.

Paid plans are paid by bKash, Nagad, Rocket or bank transfer. Nothing is charged automatically and nothing renews by itself. A paid plan runs until the end date shown in the app. When it ends, your account returns to the Free plan: nothing is deleted, but new orders above the Free limit are blocked.

We may change prices for the future. A price you have already paid stays valid until the end date of what you bought.

7. Couriers, SMS and online stores

When you connect Steadfast, Pathao, RedX, an SMS provider, WooCommerce or Shopify, you use your own account with them, under their terms and prices. We pass on what you ask us to, such as a parcel booking or a text message, and show what they tell us back. We are not responsible for their services, delivery times, charges or the payouts they make to you.

8. Our service

We work to keep the service available and your data safe, but we cannot promise it will never be interrupted or free of mistakes. We may change or add features. If a change matters to you, we will tell you in the app.

9. Suspension and ending

You can stop using the service at any time. We may suspend a business that breaks these terms, puts others at risk, or uses the service to cheat people. A suspended business can still sign in and read its data, but cannot take new orders.

10. Limits of our responsibility

The service is provided as it is. As far as the law allows, we are not responsible for lost sales, lost profit or indirect loss caused by using the service or by it being unavailable. Our total responsibility for any claim is limited to what you paid us in the three months before the claim.

11. Changes to these terms

We may update these terms. The date at the top shows the latest version. If you keep using the service after a change, you accept it.

12. Law

These terms are governed by the laws of Bangladesh.

13. Questions

Use the Contact page.